Disputes, complaints and disagreements information and support
We all want to achieve the best outcomes for children and young people with special educational needs or a disability.
However, sometimes things may not go as you wish and you may want to raise an issue of concern.
SENDIASS provides free impartial, confidential and accurate information, advice and support about education, health and social care for children, young people and their parents on matters relating to special educational needs and disability.
Below is a video to help children and young people with SEND and their parents learn about the service and support on offer from their local "Information Advice and Support Service" and how a local IASS team can be contacted - including how to access the national Helpline.
Complaints about health services
When making a complaint you can choose to complain to either the healthcare provider i.e. the organisation where you received the NHS service, for example your hospital or healthcare provider or the NHS Rotherham Clinical Commissioning Group which is the organisation that paid for the service or care you received.
Formal Disagreement Resolution
The Disagreement Resolution Service is there to help resolve three kinds of disagreement between parents or young people and the organisations that are responsible for making provision for children and young people with special educational needs. These are:
- How early years providers, schools and further education institutions carry out their duties for children and young people with SEN.
- The special educational provision made for a child or young person by early years providers, schools or further education institutions.
- Health or social care provision when this part of an EHC needs assessment, while EHC plans are being drawn up, reviewed or when children or young people are being reassessed.
Feedback on the Local Offer
We welcome any feedback or comments both good and bad about the Rotherham SEND Local Offer.
Alternatively you may wish to complain about the service.
Complain about the SEND Local Offer
Disagreements about the EHC process or plan
If you are unhappy with decisions made about the local authority's EHC assessment or EHC plan, please talk to the SEND Assessment Service Manager in the first instance on 01709 822660. It is important that you do this as soon as possible due to timelines around mediation and tribunal appeals.
Mediation is a type of disagreement resolution for EHC related disagreements that can be appealed to the Special Educational Needs and Disability Tribunal. The service is free and confidential.
If parents and young people want it to, mediation can take place following decisions by the local authority not to carry out an EHC needs assessment, not to draw up an EHC plan, after they receive a final EHC plan or amended plan, following a decision not to amend an EHC plan or a decision to cease to maintain an EHC plan.
Appealing the outcome of an EHC request, assessment or plan
If you are unhappy with the outcome of an EHC request, assessment or plan and have not resolved this through contacting the service or mediation you may be able to appeal to the Tribunal.
Rotherham SENDIASS has more information about the appeals process and offers independent advice and support should you wish to proceed with an appeal.