NHS South Yorkshire are proud to partner with Shout to offer free and confidential text support to anyone in South Yorkshire. For support, simply text the word ‘EYUP’ to 85258. Shout’s mental health professionals are available 24/7 and can help if you’re feeling stressed, isolated or low.
Shout is a free and confidential text messaging support service that’s there to help anyone in the UK who is struggling with how they feel.
If you’re sad, worried or lonely, text the word ‘EYUP’ to 85258 to start a conversation with Shout:
If your life is at risk, call 999 immediately.
What happens when you text Shout ‘EYUP’ to 85258?
- Once you send the text, you’ll get four automated messages. You’ll be connected with a mental health professional as soon as one is free.
- They will send you a message to introduce themselves and ask how you’re feeling. You will then message each other back and forth, silently and privately. You can tell them about anything that might be upsetting you and only need to share what you want.
- The mental health professional will listen to how you’re feeling, talk to you about it and help you make a plan for after the chat ends, once you feel calmer and safer. Conversations with Shout usually last between 45 minutes and one hour.
- Your conversation will be saved in your messages if you ever need to look back and Shout is here 24/7 if you ever want to text again
Frequently Asked Questions (FAQs)
I’m getting a message saying I’ll be charged if I text Shout. I thought it was free?
It is free and confidential to text the Shout service from the following major networks: EE, O2, Three and Vodaphone. These include BT Mobile, Tesco Mobile, Virgin Mobile, iD Mobile, Sky, Telecom Plus, Lebara, Smarty and GiffGaff.
Some Android phone, including the Samsung Galaxy, issue a warning that you will be charged for texting us. Provided you are on one of the networks listed here, this warning is incorrect and you will not be charged.
Does texting Shout appear on my phone bill?
Using the Shout service does not appear on your phone bill. It’s free, anonymous and confidential to speak to a mental health professional.
Will Shout call the police or tell my parents/carers that I texted?
Your messages with Shout are confidential unless there are concerns about someone’s safety.
Shout will always do a risk assessment first and try to work with you on a plan for your own safety.
If your life is considered to be in immediate danger or there is a safeguarding risk, Shout will contact the emergency services so that they can keep you safe.
Am I speaking to a real person when I text Shout?
When you contact the Shout service, you will be connected to a qualified mental health professional.
These are real people, based in the UK, who you can talk to about any issue that’s bothering you.
Can Shout provide me with regular long-term support?
Shout is designed to provide in-the-moment support. A mental health professional will work with you to help you take steps towards feeling calmer.
As a de-escalation service, Shout may not be able to provide you with the help you need if you are looking for regular long-term support.
More details
For more information, visit their website or social media pages:
Shout 85258 (giveusashout.org)
Twitter:
Instagram:
Facebook:
TikTok:
